Shipping Policy

Shipping Policy

Thank you for shopping with Angel Tech Lab. We are a Small Family Business and we are committed to processing and shipping your orders as quickly and efficiently as possible.

Please take a moment to read the full item description or our products and our shop policies, where many common questions are already answered to help avoid any misunderstandings.

1. Order Processing Time

Orders are typically processed within 2-5 business days after payment is received.

  • Our products are **made to order**, and our current **lead time is 2–5 business days**
  • Our business days are Monday–Friday. Not include  Saturdays, Sundays  or Holidays.
  • Our business hours (8:00 AM – 6:00 PM EST, Monday–Friday).
  • We don’t work Saturdays, Sundays & Holidays. (We answer emails in our business days M-F).

Processing times may vary during:

  • Product launches
  • Sales events
  • Holidays
  • High order volume periods
  • Custom or made-to-order products

Business days do not include weekends or holidays.

2. Shipping Methods & Delivery Times

We may use carriers such as:

  • USPS, UPS, FedEx, DHL

Estimated delivery times are provided at checkout and may vary depending on your location and selected shipping method.

Please note that delivery estimates are not guaranteed.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package weight
  • Package dimensions
  • Shipping destination
  • Selected shipping service

Any applicable taxes, duties, or import fees are the responsibility of the customer unless otherwise stated.

4. International Shipping

We may offer international shipping to select countries.

International customers are responsible for:

  • Customs fees
  • Import duties
  • Taxes
  • Brokerage fees
  • Compliance with local laws and regulations

We are not responsible for delays caused by customs processing.

5. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow up to 48 hours for tracking updates to appear.

6. Lost, Delayed, or Stolen Packages

Angel Tech Lab is not responsible for shipping delays caused by carriers, weather, customs, or other circumstances outside our control.

If a package is marked as delivered but cannot be located, customers should first contact the shipping carrier directly.

We are not responsible for:

  • Lost packages due to incorrect shipping addresses provided by the customer
  • Stolen packages after delivery confirmation
  • Carrier delays

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping charges to resend the package.

8. Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged item

We will review the issue and work to resolve it as quickly as possible.

9. Shipping Restrictions

Certain products may have shipping restrictions based on local, state, federal, or international laws and regulations.

We reserve the right to cancel or refuse orders that cannot legally be shipped to a particular destination.

10. Contact Information

If you have questions regarding shipping or your order, please contact us:

Angel Tech Lab
Website: AngelTechLab.com
Email: support@angeltechlab.com

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